Shipping & Returns

Shipping Policy

Shipping Cost: . All orders are subject to a $12.00 standard shipping fee, with the exception of orders picked up at any of our stores.

Shipping Times: Orders should arrive within 3 days, but it may take 7-10 days for more rural areas.

Shipping Locations: Orders can be delivered to any Ontario address. NOTE: Schwarzkopf, Wella, SexyHair, Kenra, Oliplex, ColorWOW and Pravana items can only be picked up in store, they cannot be shipped.

Local Delivery Cost: All local delivery orders are $12.00.

Local Delivery Times: Orders are delivered based on the following weekly schedule:
  • Tuesday – Dundas, Ancaster, Hamilton, Burlington, Oakville
  • Wednesday – Stoney Creek, Grimsby, St. Catharines, Welland, Niagara Falls, Fort Erie, Port Colborne, Chippewa
  • Thursday – Hamilton, Oakville, Dundas, Ancaster
  • Friday – Waterdown, Burlington

Local Delivery Locations: Orders can be delivered to any address in the following cities: Dundas, Ancaster, Hamilton, Burlington, Oakville, Stoney Creek, Grimsby, St. Catharines, Welland, Niagara Falls, Fort Erie, Port Colborne, Chippewa, Waterdown
Pickup Cost: All in store pick ups are FREE.

Pickup Times: Orders are typically ready for pick up within 48 hours.  You will be notified when your order is ready.

Pickup Locations: Orders can be picked up at any of our 7 locations in Ontario.

Return Policy

Return Period: You have 30 days from the day your order is placed to make a return. After 30 days a 15% restocking fee applies. 

Return Process: To start a return, please contact us at We’ll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.  

Refund Process: Once we receive the returned product, we will inspect the product.  If the product is in its original condition, we will issue a full refund.No Returns are accepted without original packaging.